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Return & Exchange Policy

At WAII World, we are committed to delivering products that meet the highest standards of quality and care. Every order is carefully inspected and packaged before dispatch to ensure it reaches you in excellent condition.

If, however, you experience an issue with your purchase, we are here to assist you. Please read the following policy to understand our return, exchange, and refund process.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during transit
  • Defective or faulty
  • Incorrect or different from what you ordered

please notify us within 7 days of receiving your order.

To help us process your request efficiently, please email us with the following information:

  • Order Number
  • Full Name
  • Photographs of the product
  • Photographs of the outer packaging
  • A brief description of the issue

Our support team will review your request within 2 business days. If your claim is approved, we will arrange an appropriate resolution, which may include a replacement, refund, or store credit, depending on the nature of the issue.

Return Eligibility

To maintain the quality, safety, and hygiene of our wellness products, returns are accepted only under specific circumstances.

Products are eligible for return only if they are:

  • Unused
  • Unopened
  • In their original packaging
  • In resalable condition
  • Returned within 7 days of delivery

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and quality assurance reasons, we do not accept returns or refunds for the following:

  • Opened or used products
  • Products with damaged or broken seals
  • Products purchased during clearance or promotional sales
  • Gift Cards
  • Products returned due to personal fragrance preference
  • Change of mind after purchase
  • Products damaged due to improper use or storage

We encourage customers to review product descriptions carefully before placing an order.

Exchange Policy

If you wish to exchange an unopened product, you may request an exchange within 7 days of delivery, provided the product is:

  • Unused
  • Unopened
  • In its original packaging
  • In resalable condition

Each eligible order may be exchanged once only.

Customers are responsible for the cost of returning the original product unless the exchange is due to an error on our part, such as receiving a damaged, defective, or incorrect item.

WAII will bear the shipping cost for sending the replacement product once the exchange has been approved.

Refund Policy

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved:

Prepaid Orders

Refunds will be processed to the original payment method used during the purchase.

Cash on Delivery (COD) Orders

Refunds will be processed through bank transfer. Customers may be required to provide their bank account details for processing.

Refunds are generally completed within 5–10 business days, depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled only before they have been dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be accommodated.

If you need to cancel your order, please contact our customer support team as soon as possible.

Return Shipping

For approved returns and exchanges:

  • Customers are responsible for return shipping charges unless the return is due to a damaged, defective, or incorrect product supplied by WAII.
  • Products should be securely packaged to prevent damage during return transit.
  • WAII is not responsible for products lost or damaged while being returned by the customer.

We recommend using a reliable courier service with shipment tracking.

Inspection & Approval

All returned products are subject to inspection upon receipt.

WAII reserves the right to reject any return or exchange request if:

  • The product has been used.
  • The original packaging is missing or damaged.
  • The product is not returned in resalable condition.
  • The request falls outside the eligible return period.
  • The product does not meet the conditions outlined in this policy.

Our decision regarding return eligibility shall be final.

Force Majeure

WAII shall not be held responsible for delays in processing returns, exchanges, or refunds caused by events beyond our reasonable control, including natural disasters, transportation disruptions, government restrictions, strikes, or other unforeseen circumstances.

Policy Updates

WAII reserves the right to modify or update this Return & Exchange Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this Website. Customers are encouraged to review this page periodically for updates.

Contact Us

If you have any questions regarding returns, exchanges, refunds, or cancellations, our customer support team is here to assist you.

WAII World

Website: https://coral-ibis-251887.hostingersite.com

Email: info@coral-ibis-251887.hostingersite.com

Phone: +91 99599 78939

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